Last updated: 30 May 2026

This policy explains how our products are delivered and how returns and refunds work. Because we sell digital study guides, there is nothing physical to ship — your purchase is delivered electronically, instantly and worldwide.

Delivery Times

Our guides are delivered as instant digital downloads. As soon as your payment is confirmed at checkout, you will receive access to download your PDF — there is no waiting and no shipping time. You can begin reading the same day on any phone, tablet or computer, and your access does not expire.

Coverage Areas and Shipping Costs

Because every product is digital, delivery is available worldwide with no shipping fees and no customs or import charges. Wherever you are, the price you see at checkout (in Thai Baht, ฿) is the price you pay — there are no added delivery costs.

Returns and Refunds

We want you to be genuinely happy with your purchase. Because our products are digital and delivered instantly, they are generally considered final sale once downloaded. However, we never want you to feel stuck.

When We'll Help With a Refund or Replacement

If you experience a genuine problem — for example, you cannot access or download your file, you were charged incorrectly, or you received the wrong item — please contact us and we will make it right, including a replacement or refund where appropriate.

How to request help

Email renoo@renoo.faith or call 092-713-8443 with your order details and a short description of the issue. We aim to respond quickly and resolve every reasonable request fairly.

Customer Support

Real people are here to help before and after your purchase. You can reach our support team by email or phone, or through our Contact page. We're committed to making your experience simple, secure and worry-free.